$15.75 / hour
18+ earns $15.75 / hour, must be 18 or older.
This position is for a Seasonal IT Associate. As an IT associate, you will assist with managing the day-to-day operations of the I.T. Department and provide PC, help desk and server support. This role offers great experience, awesome incentives, and a schedule that is right for you.
You’ll also…
- Under minimal direction, monitors Service Desk communication channels.
- Responds and records service requests and incidents in the ticketing System.
- Updates tickets with appropriate information throughout the ticket lifecycle.
- Under minimal direction, installs, supports, and upgrades computers, POS workstaions, and associated peripherals and software.
- May create software installation packages or images.
- With minimal direction, troubleshoots and resolves routine to somewhat complex level one/two hardware, software, and network issues.
- Escalates complex and/or high priority issues to the appropriate support groups for resolution.
- Assist senior park and corporate IT staff as needed and directed.
- Can complete assgned task with minimal direction.
- Provides user systems access. Ensures appropriate approval is provided and documented.
- May lead service desk related projects.
- Acts as a technical liaison between IT and guests and other associates.
- Always acts in a professional and respectful manner.
Some of our amazing perks and benefits:
- FREE admission and parking to Michigan’s Adventure and our other properties!
- FREE tickets for friends and family!
- 25% discounts on Food and 20% discounts on Merchandise!
- Employee only RIDE nights and FREE FOOD events!
- Make Lifelong FRIENDS!
